Sales Training
We offer Sales Training and Coaching: Communication skills
A business is only as good as its employees. In order to fully utilise human resources, further training measures on a regular basis are of particular importance.
Communication skills play a central role in the fields of marketing and sales. This applies as much to face-to-face conversations with customers and partners as it does to acquisition by telephone. Salespeople must develop into sales consultants and have a keen understanding of customers and their markets.
Telephone calls are part of daily business operations as an instrument for customer care. If they are professionally handled, telephone calls can be more time and cost effective than visiting customers in person. Concerted preparation before making contact with media agencies, advertising agencies or business partners allows sales agents to convince potential customers with conclusive arguments.
The trainings offered by Goldmedia are specially tailored to the commercial work areas in publishing houses. Your staff will correspondingly be trained according to their area of activity, ensuring the greatest relevance to their jobs.
Goldmedia Services offers special measures for:
- The advertising department.
Active selling on the telephone - telephone training.
Optimal performance - acquisition and closure techniques.
From the address to the customer - the organisation of sales documents. - The marketing department.
The telephone as marketing instrument - telephone training.
Properly using promoters - coaching promotion teams.
Optimisation of marketing tools - direct mailing. - Sales department.
Customer care, call centre training - telephone training.
Appropriate conduct at point of sale - how to properly visit customers.
Winning customers by mail. - Training techniques.
Techniques of coaching and length of training
In all areas of training, various techniques are used. Job-relevant role plays are played out either individually or in groups and are subsequently evaluated using video analysis or the training telephone system.
Goldmedia Services has experienced trainers who can provide you and your staff with knowledge in a competent and friendly way. The length of the training and the number of participants are decided upon in accordance with your needs and are defined in preliminary talks.
Would you like to be trained by us?
Should you have any queries, wishes or suggestions, please contact Simon Boé at Goldmedia Sales & Services GmbH.
Contact
Goldmedia Sales & Services GmbH
Ph.: +49-30-246 266-0
Fax: +49-30-246 266-66